Launch of new ATOL claims portal

There will be a new ATOL Claims portal launched on Monday 30th September 2024 at 09:00 BST. To prepare for this transition the existing ATOL Claims Portal will be taken offline on Friday 27th September 2024 at 12:00 BST to allow us to prepare to transition to the new ATOL Claims Portal.

Actions Required:

If you have started a claim in our current ATOL Claims Portal without submitting it, and you feel you are eligible to submit this claim in line with the guidance available on atol.org, please review and update any missing information and submit your claim by Friday 27th September 2024 at 12:00 BST. This will allow sufficient time for your claim to be transferred to the new ATOL Claims Portal. If you no longer wish to submit this claim, please log into your account, access the Saved tab and Delete the claim by Friday 27th September 2024 at 12:00 BST.

What to Expect:

  • The existing ATOL Claims Portal will be taken offline on Friday 27th September 2024 at 12:00 BST to allow us to prepare our transition to the new ATOL Claims Portal.
  • Once the new ATOL Claims Portal is live on Monday 30th September 2024 at 09:00 BST, and you first log on, you will receive a prompt to create a new password. You will be able to access the new ATOL Claims Portal through the same URL as previously used: https://atolclaims.caa.co.uk/.
  • Any submitted claim will seamlessly continue its processing journey within the new system.
  • Any claim not submitted by Friday 27th September 2024 at 12:00 BST will be deleted, and you will we required to start a new claim via the new ATOL Claims Portal.