Claims information

Find out what ATOL protection covers, what is ATOL protected on your trip, plus when and how to claim.

Holiday Accommodation

If you are on a ATOL protected package, we will contact your accommodation to guarantee payment, allowing you to stay for the duration of your trip.

Where this isn’t possible, you may be asked to pay for the accommodation, in which case you can then make a claim for these costs.

Some travel companies have arrangements with accommodation suppliers.

If you booked an accommodation only trip with your travel company and they stop trading, you may not be able to continue your stay or you may be asked to pay again.

Please note that if this is the case, this will not be protected by ATOL.

Repatriation: Flights home from abroad

If your travel company stops trading, we will check to make sure your return flights are operating as planned. If they are, you should be able to continue your trip as originally planned.

In some cases, if your flights are no longer available, we may arrange replacement flights.

We will provide information on replacement flights on our ATOL website and on social media.

Advance bookings: Before you travel

If your ATOL travel company collapses before you’re due to travel, you will find instructions of what to do on our ATOL Failures page.

You may find that parts of your holiday are no longer available. This includes flights and/or accommodation.

In these cases, if you have booked an ATOL protected trip, you can make a claim through the ATOL scheme.

However, some parts of your holiday, such as flights, may still be available. We will usually ask you to check with the airline before choosing to fly.

We will advise that you may need to pay to replace other ATOL protected parts of your trip.

If you have booked an ATOL Flight-Only and you have tickets or e-tickets, these arrangements will usually be honoured by the airline. If you have a valid flight ticket, you cannot make a claim under ATOL.