Claims information
You may be eligible to make an ATOL claim, if you booked an ATOL protected flight inclusive package or an ATOL Flight-Only with a failed ATOL holder.
Find out what elements and services of your trip are ATOL protected, when and how to claim.
If you are abroad on an ATOL protected flight inclusive package trip and the ATOL holder has failed, we will work with the service provider (accommodation, transfers, car hire) to ensure you can stay for the duration of your trip.
Where this may not be possible, you may ask you to pay for the services (for example, accommodation, car hire or transfers to the airport), if this happens you can then make a claim for these costs. As long as the services formed part of your original ATOL package.
If you booked an accommodation only trip, this is not protected by ATOL, and you will not be eligible to make a claim.
REPATRIATION: FLIGHTS HOME FROM ABROAD
If you are abroad on your ATOL protected flight inclusive trip and your ATOL holder fails, we will check to ensure your return flights are going ahead. In most cases they are, and you are able to continue your trip as originally planned.
In some cases, if your flights are no longer available, we may arrange replacement flights.
We will provide information about the replacement flights on our website and on social media. If we arrange a replacement flight and you select not to use it, you will not be eligible to claim for purchasing your own replacement flight.
IF YOU ARE DUE TO TRAVEL
If the ATOL holder protecting your package trip fails before you’re due to travel, you will find information on your options on our ATOL Failures page.
You may find that services that formed parts of your trip are no longer available. This includes flights and/or accommodation.
In these cases, if you have booked an ATOL protected trip, you may be able to make a claim through the ATOL scheme.
Some parts of your ATOL package, such as flights, may still be available. In which case, you may inquire with the airline to ensure that your flight ticket is valid and if so, you may choose to use the flight part of your trip.
There is a possibility some services have not been paid for and you may need to pay to replace other ATOL protected parts of your trip to secure the services.
Full details of what you may claim and who to claim from, will be published on the ATOL failure page. Full details of your claim entitlement can be viewed within the ATT Payment Policy.
If you have booked an ATOL Flight-Only and you have been issued with an ATOL Certificate and have not received flight tickets, you can make a claim under ATOL.
If you have booked an ATOL Flight-Only and you have been issued tickets or e-tickets, you cannot make a claim under ATOL.