What ATOL doesn’t cover

We are here to help customers of ATOL holders, so you will need to check that your problem relates to a current ATOL holder. Check for ATOL – ATOL

If your travel company is not an ATOL holder, we will not be able to assist with any of your holiday issues.

These include;

• Issues around flights, be that cancellations, delayed or missed flights or changes to passenger details.
• Issues around your accommodation, including food or cleanliness.
• Accommodation-only bookings are not ATOL protected as these do not include a flight.
• Missed transfers and other items such as missing or damaged luggage.
• Disgruntled holiday staff on your trip.
• Disputes with travel companies, such as refunds, cancelled holidays or changing personal details

If something goes wrong with your holiday, the first thing you should do is contact your travel company who can assist you with any issues and make alternative arrangements if necessary.